Accessibility arrangements – Laufer GHI

Introduction

In 1998 he enacted the Law of Equal Rights for Persons with Disabilities, 1998-1998, by virtue of which various regulations were established designed to improve the quality of life of persons with disabilities, and enable their integration into society with respect, equality, comfort and maximum independence. The Laufer GHI company invests many resources in order to provide its customers with an equitable, respectable, accessible and professional service. The company operates and promotes the issue of accessibility with the support of the Israel Accessibility Association. As part of the company's preparations to make the service accessible to customers with disabilities, an accessibility coordinator has been appointed, who has undergone appropriate training and is regularly updated on the issue of accessibility. This part of the website aims to inform you how you can benefit from the organization's accessibility arrangements. Our goal is to enable every customer with or without a disability an equal and accessible service.

Accessibility in frontal service

The service of ground, baggage, and ticketing attendants is provided to all customers at the various service points of the Scattered Network in Terminal 3. For information about the accessibility of accommodations and the existing accessibility arrangements at the airport, please contact the Airports Authority website at the following link: http://www.iaa.gov.il/he -IL/airports/BenGurion/Pages/Accessibility.aspx

Assisted class services for passengers with disabilities

Lauper has an entire department that provides services to assisted passengers throughout the terminal on both outbound and inbound flights If you are requesting a service, you must indicate this when purchasing the flight ticket according to the procedures of the airline you are flying with. The need for the escort service can be notified either through the travel agent or through the airline's website or its call center. The meeting point with the airline representative for accessible service is at gate 32, floor 3, terminal 3. Upon arrival at the meeting point, the representative will summon an attendant from our company's assistance department. The flight attendant will accompany you, and assist you if necessary, in the process of boarding the plane from the meeting point through the ticketing, security check, passport control until entering the duty free or up to the boarding gate according to your request. If you require a wheelchair during your stay in the field and you do not have your own chair, please indicate this when ordering the flight ticket.

Important highlights:

• If necessary, the flight attendant will assist with luggage according to airline rules, most airlines allow each passenger to take one suitcase with a maximum weight of 23 kg. (You can get more comprehensive information about the company's rules from the website of the company you are flying with)
• If you have a personal wheelchair / other mobility accessory, this must be indicated when purchasing the ticket. You must verify with the airline that the wheelchair / accessory you have is suitable and approved for flying.
• The company's authority has all the necessary equipment to provide an accessible service to the company's customers, including wheelchairs, buggy vehicles, ambulit vehicles and narrow chairs for assistance in being seated on the plane.
• We note that a child under the age of 5 cannot board the buggies for safety reasons. If you are flying alone with a child under the age of 5, a flight attendant will accompany the child next to the buggy or alternatively we will accompany you to the duty free/boarding gate in a wheelchair when the child can walk. by your side.

Accessible service trainings for employees

The managers and employees of the company have undergone and will undergo training on the subject of service accessibility and accessibility in general.

Website accessibility

Our website is accessible. If you encounter a problem or malfunction while browsing, please contact: meital@lauferghi.com

Contact methods

The call routers in the call centers have been accessed and the recording in them is at a slow pace and without background music. You can contact our service representatives through the following means of communication: for the VIP reservation department

• Phone: 08-9145100
• Fax: 08-9145101
• Email: vipoffice@lauferghi.com

If you would like them to get back to you by means other than a phone call, please indicate this in your application to the baggage tracking department

• Phone: 03-9754072
• Fax: 03-9754218

Email: lost@lauferghi.com If you would like them to get back to you by means other than a phone call, please indicate this in your application Details of the accessibility coordinator in the company: For more information on the subject, you can contact the accessibility coordinator at our company – Mittel Finkelstein Phone: 03-9754252 Email: meital@lauferghi.com If you have questions or suggestions for improvement, we will be happy to receive your request and help. Laufer GHI will continue to work to improve the accessibility of the service it provides to its customers.